Terms and Conditions

Introduction

This document contains the general Terms and Conditions on the basis of which the use of the website www.Luxury-Distribution.com that provides a fashion Marketplace which is offered by the owner and its third-party providers.

Definitions

Owner

Luxury Distribution S.R.L, with registered address in Viale Fratelli Rosselli 24, Como, Italy, VAT Number/Tax Code 04040630131, CO – 415509, Fully Paid-Up Share Capital Of 100,000 €, Certified E-Mail Address (PEC) Luxurydistribution@Pec.It

Application

The website www.Luxury-Distribution.com

Products

Tangible Goods, Sold by the owner

User

Any person who accesses and uses the application

Dropshipper

A business or individual that lists and sells products on Luxury Distribution but does not keep them in stock. When a product is sold, the dropshipper forwards the order to Luxury Distribution which in turn forwards it to the supplier who ships directly to the end customer.

Subscription

A recurring payment model for access to certain services or platforms on Luxury Distribution.

Reimportation Fees

Charges that occur when an item is returned from a foreign destination and must be processed again through customs in the country of origin.

Chargeback

A transaction reversal initiated by the cardholder's bank, often due to disputes, fraud, or dissatisfaction.

Third-Party Provider

The Natural or Legal Person, other than the owner, who offers the products through the application in the performance of their Trade, Business or Profession.

Scope of Conditions

By accessing or using the Application, the User fully accepts these Terms and Conditions. If the User does not agree, they must refrain from using the Application and its related services.

The Conditions in effect at the time of placing an order shall apply. The Owner may update these Terms at any time without prior notice.

Users are encouraged to review, save, or print the Conditions for reference. The Owner also reserves the right to modify the Application's interface, content structure, and functionalities at their sole discretion, providing relevant instructions as needed.

Purchase through the Application

All Products offered via the Application are described in detail on their respective product pages, including specifications such as quality, features, availability, price, delivery methods, timelines, and any additional charges. Minor discrepancies or inaccuracies may occur, and product images are for illustrative purposes only—they do not constitute a contractual element.

Purchases are permitted for Consumer Users who are natural persons of legal age. Purchases by minors require review and authorization by a parent or legal guardian.

The User's submission of an order is considered a contractual purchase proposal, subject to acceptance by the Owner. The Owner reserves the right to accept or reject any order at its sole discretion.

The sale contract is concluded only upon the Owner's explicit acceptance of the User's order. This acceptance will be communicated via email and will include the date of the order, User details, product specifications, availability, pricing or pricing formula, applicable taxes or fees, delivery address, estimated delivery time and costs, terms of withdrawal or its exclusion.

No contract shall be considered effective unless the confirmation email, as outlined above, is issued by the Owner.

Prices and Payments

Product prices are generally listed exclusive of VAT; if applicable, VAT will be clearly indicated. Additional costs such as custom duties & taxes may vary based on destination.

The Owner reserves the right to update product prices and related charges at any time. However, such changes will not affect any contracts concluded prior to the update.

Users agree to pay the total cost of their order in accordance with the payment methods and timelines specified on the Application. The Application uses secure third-party payment providers, and at no point does the Owner access or store payment details.

All subscription fees are final and non-refundable once the service has been accessed. No reimbursements will be issued for partial or unused subscription periods. Initiating chargebacks or payment disputes without first contacting our support team may result in immediate suspension or termination of the associated account.

Users agree to cover all applicable fees related to their use of the service, including but not limited to reimportation charges, return shipping fees, and customs duties for undeliverable items.

VAT Treatment for EU Shipments

Luxury Distribution is an Italian company purchasing products from suppliers based in Italy, with products shipped directly to the final customer.

No Tax Recovery Charge for EU VAT-registered businesses: Users registered as businesses with a valid EU VAT number are no longer charged a Tax Recovery Charge on orders destined for EU Member States. The User must provide a valid EU VAT number in their account, which may be verified through the EU VIES system. The User is responsible for the accuracy of this information and for accounting for any VAT due in their own Member State.

Users without a valid EU VAT registration: prices are listed exclusive of VAT, and Italian VAT at the standard rate of 22% is added to orders destined for EU Member States.

EU VAT Member States:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Billing

Users who require an invoice must provide accurate and complete billing information at the time of purchase. By doing so, the User confirms the authenticity of the information provided and releases the Owner from any liability arising from inaccuracies or omissions.

Delivery Methods

Material Products, including tangible goods with digital elements, will be delivered to the address provided by the User, using the method and timeline specified in the order confirmation.

Upon delivery, the User is responsible for verifying that the Product matches the order and that the packaging is intact. If there is visible damage to the packaging or the Product itself, the User may refuse delivery and return the item at no additional cost.

Delivery is considered complete once tracking shows 'delivered' (or equivalent). Luxury Distribution is not liable for:

• Packages lost, stolen, or refused after delivery confirmation. • Delays or seizures due to customs, incorrect shipping information, or buyer-side errors. • Dropshippers are solely responsible for resolving customer delivery disputes.

Return Policy

Users may initiate a return within 14 days from the date of delivery. To do so, please email admin@luxury-distribution.com with the following details:

• Order number • Item(s) and quantity to be returned • Item condition: Unopened, Opened, or Damaged • Reason for return • Whether the item includes original tags and labels

Once the request is received, the Owner will issue a return shipping label. After the item is received and inspected at the logistical warehouse, the refund will be processed using the original payment method.

If the return is due to an error on the Owner's part, return shipping costs will be fully covered. In all other cases, the following charges will be deducted from the refund:

• Transportation fees (two-way shipping) • Reimportation/customs clearance fees • 4% payment processing fee based on the total order value

Important Notice Regarding International Customs & Import Duties

All international orders are shipped under DAP (Delivered At Place) terms. Import duties, taxes and customs fees applicable in the destination country are the sole responsibility of the recipient at the point of delivery. If the recipient refuses to pay customs duties and the shipment is returned, Luxury Distribution will recover all associated costs from the merchant, including the original import duties charged by the destination country's customs authority, the cost of return shipping, and — where the package re-enters Italy or the European Union — any reimportation VAT and customs duties levied by Italian or EU customs on the returned goods. These charges are real, documented third-party costs and are non-negotiable. By placing an order on this platform you confirm that you have informed your customer of their customs obligations and accept full liability for any logistics costs arising from a refused delivery or failed customs clearance.

Account Termination

We reserve the right to suspend or terminate accounts for:

• Unpaid fees (including chargebacks) • Abuse of refund policies • Fraudulent activity (e.g., false disputes)

Force Majeure

The Owner shall not be held liable for any failure or delay in fulfilling contractual obligations caused by events beyond its reasonable control, including but not limited to force majeure events.

Disclaimer of Warranty

The Application is provided 'as is' and 'as available'. The Owner does not guarantee uninterrupted or error-free operation. Access may be temporarily suspended due to maintenance or factors beyond the Owner's control.

Limitation of Liability

The Owner is not liable for indirect damages, loss of business opportunities, or improper use of the Application. The Owner disclaims responsibility for payment fraud, inaccurate data provided by Users, and internet service failures. In any event, the Owner's liability will not exceed twice the value of the affected transaction.

Privacy

The processing of personal data is governed by our Privacy Policy, available at /privacy-policy.

Applicable Law and Jurisdiction

These Terms are governed by Italian law. Consumer disputes shall be resolved in the User's local jurisdiction within Italy.

AI Chatbot Disclaimer and Limitation of Reliance

1. Informational Nature of AI Interactions

The Company may provide access to an AI-powered chatbot (the "AI Agent") for customer assistance and general informational purposes. The User acknowledges and agrees that any information, guidance, or responses provided by the AI Agent are generated automatically and may be incomplete, inaccurate, or not up to date.

2. No Legal or Commercial Reliance

Information provided by the AI Agent shall not constitute binding representations, warranties, offers, or contractual commitments by the Company. Users expressly agree that they will not rely on any such AI-generated information for making commercial, legal, or purchasing decisions.

3. Authoritative Communication Channels

Only communications issued through the Company's officially designated channels—specifically:

• Written correspondence sent from the Company's official email domains, and/or • Formally executed written documents or confirmations issued by authorized representatives

shall be considered legally binding and authoritative (the "Official Communications").

4. Limitation of Liability

To the fullest extent permitted by applicable law, the Company disclaims any liability arising from or related to:

• Inaccuracies or errors in AI Agent responses • Omissions in the information provided • Any actions taken or decisions made by Users based on AI-generated content

5. Dispute Basis Limitation

Any claim, dispute, or proceeding against the Company must be based exclusively on Official Communications. The User expressly waives any right to assert claims or rely on information obtained through the AI Agent as evidence of the Company's obligations, representations, or liability.